Excellent customer service will be the most effective form of guaranteeing future sales within your company.
With our training, we will teach you how to turn your customers into, not just repeat customers, but raving fans.
People remember and discuss poor customer service for a long time after it has occurred and even a one off experience can be tremendously damaging to your organisation.
We will educate your staff to deal with the most challenging of customer service scenarios. Using our techniques will pacifying irate customers in a calm and confident manor without aggression and negotiate a resolution that can enable customers to move from a state of anger to acceptance and gratitude in a very short space of time.
Our customer service training evaluates your entire customer experience, from first impressions through delivery and right up to guaranteeing future referrals.
Elements of our customer service training includes:
- Exceeding customer expectations
- Increasing team confidence and satisfaction
- Developing professionalism and pride
- Creating consistency between departments and sales steps