People Building Privacy Policy

Effective Date: 12 June 2026

People Building Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our services, book appointments, attend training, purchase products or services, or otherwise interact with us.

By using our website and services, you acknowledge that your information will be processed in accordance with this Privacy Policy.

Who We Are

People Building Ltd provides coaching, training, hypnotherapy, NLP training, workplace support, consultancy and related personal development services.

For the purposes of UK data protection legislation, People Building Ltd is the Data Controller of your personal information.

Contact Details

People Building Ltd
15 Queensway
Hemel Hempstead
Hertfordshire
HP1 1LS

Email: info@peoplebuilding.co.uk

Information We Collect

We may collect and process the following categories of information:

Information You Provide Directly

Name
Email address
Telephone number
Postal address
Employment information where relevant
Business information where relevant
Booking and appointment information
Information submitted through forms on our website
Information provided during consultations, coaching, training or support services
Payment and billing information

Information Collected Automatically

When you use our website, we may collect:

IP address
Browser type and version
Device information
Operating system
Referring website information
Pages visited
Time spent on pages
Date and time of visits
Website usage statistics

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, improve user experience, analyse traffic and support marketing activities.

These may include:

Essential cookies
Analytics cookies
Marketing cookies
Conversion tracking technologies
Meta Pixel
Google Analytics cookies
Google Ads tracking cookies

You can manage your cookie preferences through our cookie banner or browser settings.

How We Use Your Information

We use your information to:

Provide our services
Respond to enquiries
Process bookings and purchases
Deliver coaching, training and consultancy services
Manage client relationships
Provide customer support
Improve our services
Maintain website security
Monitor website performance
Send service-related communications
Send marketing communications where permitted
Comply with legal obligations
Protect our legal rights and interests

Lawful Bases for Processing

We process personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to provide services you have requested or purchased.

Consent

Where you have given clear consent for us to process your information, such as subscribing to marketing communications.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

Examples include:

Improving services
Website analytics
Business administration
Fraud prevention
Customer support
Marketing to existing customers where permitted by law

Legal Obligation

Where we are required to process information to comply with legal or regulatory obligations.

Marketing Communications

We may send marketing communications about services, events, products and opportunities that may be relevant to you.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly
Updating your communication preferences where available

Opting out of marketing communications does not affect service-related communications.

How Long We Keep Information

We retain personal information only for as long as necessary for the purposes for which it was collected.

Retention periods may vary depending on the type of information and legal requirements.

Factors considered include:

Legal obligations
Regulatory requirements
Contractual obligations
Limitation periods for legal claims
Legitimate business requirements

When information is no longer required, it will be securely deleted or anonymised.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business and deliver services.

These may include:

Technology and Business Systems

Keap (formerly Infusionsoft)
Mailchimp
Google Workspace
AWS (Amazon Web Services)
Kajabi
YouCanBookMe
Zoom

Analytics and Advertising

Google Analytics
Google Ads
Meta Pixel
YouTube

Payment Providers

Stripe
PayPal
ClickBank

These providers process information on our behalf and are required to protect it appropriately.

International Transfers

Some of our service providers may store or process information outside the United Kingdom.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that personal information remains protected in accordance with applicable data protection laws.

Security

We take appropriate technical and organisational measures to protect personal information from:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

However, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of personal information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority

We may require proof of identity before responding to certain requests.

How to Complain

If you have any concerns about how we collect, use, store or handle your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

You can submit a data protection complaint by emailing info@peoplebuilding.co.uk and providing details of your concern.

We will acknowledge your complaint and investigate it in accordance with our data protection obligations. We aim to respond as quickly as possible and no later than 30 days after receiving your complaint.

If you remain dissatisfied with our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).

Information about the ICO can be found at:

https://www.ico.org.uk

Children’s Privacy

Our website is intended primarily for adults seeking coaching, training, workplace support, professional development and related services. It is not designed specifically for use by children under the age of 16.

We do not knowingly collect personal information directly from children under the age of 16 through our website without appropriate parental or guardian consent.

If you believe that a child has provided personal information without appropriate consent, please contact us and we will take reasonable steps to investigate and, where appropriate, remove that information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact: