Thinking Sideways

I recently saw a programme with Peter Jones – The tall one from Dragons Den – and he was talking to successful entrepreneurs. Interestingly it wasn’t just about how they’d made their millions but a study into what makes them […]

Words

It’s interesting how our language and words can have such a huge impact. But when you really think about it, words are just labels. Without their meaning they are just a series of letters that go together to make a […]

Lack of Rapport

Rapport comes and goes. There’s a misunderstanding that once you have developed it, that’s it. No further rapport building is required and one can simply forget about it. Wrong! Rapport comes and goes. It’s strength increases and decreases dependant on […]