The office is open from Monday – Thursday from 9am to 6pm. We are a small team of four people and we are all very proactive in responding to our franchisee. We have a What Apps group specific for our Licensees and sometimes that can be one of the quickest ways to reach out to us – It is certainly a useful way to reach out to us out of office hours.
Additionally, being a small team, there can be situations where they may be delays in getting back to you quickly. I.e A Sunday or a bank holiday weekend.